Returns / Exchanges

Refund policy
Important:
Please read our return policy carefully. No exceptions will be made, as you agreed to the terms and conditions upon purchase.

Returns:

Time limit:
You have 30 days after receiving your product to return it. Once this 30-day period has expired, we unfortunately cannot offer a refund or exchange.

Conditions:
The returned product must be in the same condition as when you received it, unused and in its original packaging.
Products where hygiene is important must be thoroughly cleaned before the return process begins.

Exceptions:
For hygiene reasons, some products cannot be returned, for example underwear, lingerie, tights and certain personal care products
.

Starting the process:
If you wish to return a product, please send an email to: [YOUR CUSTOMER SERVICE EMAIL] with your order number,
the reason for the return, a photo of the product in case of damage, and your contact details.

Refund:

Procedure:
Once we have received and inspected your return, we will send you an email approving or rejecting your refund. If approved,
your refund will be automatically transferred to your credit card or original payment method within 30 days.

Delayed or no refund:
If you have not received a refund after 30 days, please check your bank account first. If you still have not received it, please
contact us at support@sarahandliam-toronto.com.

Costs:

Return costs:
All customers are responsible for the return costs. We recommend that you use Track & Trace for your return shipment, as we are not responsible for lost returns.
Return shipments must be sent to [YOUR RETURN ADDRESS/COUNTRY]
and the costs start at EUR 20 and are borne by the customer.

Exceptions:

Defective or incorrect products:
Upon receipt of a defective or incorrect product, we will send you a new product free of charge. If the
second time is still not successful, you will receive a full refund of the purchase price.

Cancellation:
Orders cannot be cancelled after they have been placed due to our automated system.

If you have any questions or would like more information about our return policy, please feel free to contact us at